FAQ
Questions? Answered.
The things people ask before their first class. Still unsure? Call the front desk on (555) 555-0178.
01Getting started
I'm out of shape. Is Redline for me?
Yes, and you'd be in good company. Around a third of our members had never trained regularly before joining. Every class is scaled, and your free week includes a one-on-one session so a coach can recommend where to start.
What happens on my first visit?
Arrive 10 minutes early. A coach will give you a quick tour, do a short movement check and a body-composition scan, then take you through your first class. You'll leave with a plan for the rest of your week.
How does the free week work?
Claim a pass online and we'll text it to you. It gives you seven days of unlimited classes and open gym from your first visit. No credit card, no automatic sign-up.
Do I need to book classes?
Yes. Classes are capped at 16, so book in the Redline app up to seven days ahead. If a class is full, join the waitlist; you'll get a text if a spot opens.
02Memberships & billing
Is there a contract or joining fee?
Neither. Monthly memberships roll month to month and can be cancelled with 30 days' notice. Annual memberships are paid up front and get two months free.
Can I freeze my membership?
Yes. You can freeze for up to three months a year for travel, injury or life events, for $10 a month while frozen.
Do you offer discounts?
We offer reduced rates for students, first responders and members over 65, plus family discounts when two or more people join together.
03Classes & coaching
Which class should I try first?
If you're new to lifting, start with Strength Foundations. For a sweat, Bootcamp is the friendliest. Mobility is perfect alongside anything. Your coach will build a weekly mix with you.
Can I train with an injury?
Often, yes. Let us know when you sign up. Coaches will scale or substitute movements, and our personal trainers work regularly with physiotherapists on return-to-training plans.
Is the gym really open 24/7?
For members, yes. Your key fob opens the doors any time, and the floor is monitored by camera. The front desk and coaches are on site 5 am to 9 pm on weekdays and 7 am to 2 pm at weekends.
No contracts ยท cancel any time
Your first week is on us.
Seven days of unlimited classes and open gym, plus a free goal-setting session with a coach.