FAQ
Good questions, clear answers.
Everything people ask before their first clean. Still curious? Call (555) 555-0193 or text us.
Booking & pricing
How is my price worked out?
By the number of bedrooms and bathrooms, the type of clean and how often you book. You'll see the exact price before you confirm, and it won't change on the day unless you add extras.
When do I pay?
After the clean. We save a card when you book and only charge it once the visit is complete. Tips are welcome but never expected.
Can I reschedule or cancel?
Yes, free of charge up to 24 hours before your clean. Late cancellations are charged at 50% so we can still pay your cleaners.
On the day
Do I need to be home?
No. Many customers leave a key, a door code or a lockbox. Your instructions are stored securely and only shared with your team.
What do I need to provide?
Nothing at all. We bring all products and equipment. If you'd like us to use your own products or vacuum, just note it when booking.
I have pets. Is that okay?
Of course. Our products are pet-safe, and our cleaners love animals. Let us know about any pets that are nervous or shouldn't go outside.
How long will the clean take?
A standard clean of a 3 bed, 2 bath home takes around 2.5 hours with a team of two. Deep and move-out cleans take roughly twice as long.
Trust & safety
Are your cleaners background-checked?
Yes. Every cleaner passes a background check and reference checks, and is a trained employee of Spruce & Shine, not a contractor.
What if something gets damaged?
We're fully insured. Tell us within 48 hours and we'll repair or replace it. Accidents are rare, but we always make them right.
What does the happiness guarantee cover?
Anything on our checklist that wasn't done to your standard. Tell us within 24 hours and we'll come back to re-clean it free.
Your weekend, back
Come home to clean.
Instant pricing, online booking and a 100% happiness guarantee. Most homes booked within 48 hours.